Last Updated on: 30th June 2024, 06:02 am
How to fix Face ID not working on iPhone after iOS 18 update
If Face ID is not working on your iPhone after updating to iOS 18, you can try the following troubleshooting steps:
1. Check Face ID Settings
- Open the Settings app.
- Scroll down and select Face ID & Passcode.
- Enter your passcode if prompted.
- Ensure that the options for which you want to use Face ID are enabled. These might include iPhone Unlock, iTunes & App Store, Apple Pay, and Password AutoFill.
2. Restart Your iPhone
- For iPhone X and later models:
- Press and hold the side button and either volume button until the slider appears.
- Drag the slider to turn off your iPhone.
- After the device turns off, press and hold the side button again until you see the Apple logo.
- For earlier iPhone models:
- Press and hold the top (or side) button until the slider appears.
- Drag the slider, then wait for your device to turn off.
- Press and hold the top (or side) button again until you see the Apple logo.
3. Update iOS
- Open the Settings app.
- Go to General > Software Update.
- If an update is available, tap Download and Install.
- Make sure your device is connected to Wi-Fi and has enough battery life or is plugged in.
4. Check for Obstructions
- Inspect the TrueDepth camera system on your iPhone (located at the top of the front screen).
- Ensure that there is no dirt, debris, or any obstructions like a case or screen protector covering the camera.
- Clean the camera area with a soft, dry cloth.
5. Reset Face ID
- Open the Settings app.
- Go to Face ID & Passcode.
- Tap Reset Face ID.
- Follow the on-screen instructions to set up Face ID again:
- Position your face within the frame.
- Move your head slowly to complete the circle.
6. Reset All Settings
- Open the Settings app.
- Go to General > Reset > Reset All Settings.
- Enter your passcode if prompted.
- Confirm the reset. This will not delete any of your data, but it will reset system settings such as Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.
7. Restore iPhone
- Back up your iPhone to iCloud or iTunes.
- Open the Settings app.
- Go to General > Reset > Erase All Content and Settings.
- Enter your Apple ID password if prompted to turn off Find My iPhone.
- Confirm that you want to erase your iPhone.
- After the reset, follow the setup instructions and choose to restore from your backup.
8. Contact Apple Support
- If none of the above steps work, the issue may be hardware-related. Contact Apple Support for help.
- You can schedule an appointment at an Apple Store or an Apple Authorized Service Provider for a thorough checkup.
- Visit the Apple Support website for more information and to find contact options.
Additional Tips
- Ensure your face is fully visible to the camera. Face ID works best when your iPhone is an arm’s length or closer (10-20 inches) from your face.
- Face ID might not work if your iPhone is in portrait orientation while laying flat (for example, on a table).
- Make sure that Face ID is not accidentally disabled for specific apps. Check each app’s settings if you have issues with Face ID within certain applications.
By following these detailed steps, you should be able to diagnose and hopefully resolve any issues with Face ID on your iPhone after updating to iOS 18.
